Don't worry! We'll make sure to solve this for you. If for any reason, you're not fully satisfied with your purchase, please reach out to our customer support at customerservice@artbymonet.net who will be more than happy to assist you. We do not accept returns or exchanges after 7 days post received merchandise. Please note that return shipping costs are not covered.

Please try to have the following information ready, so that our customer support team can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product

Customer Service: Customerservice@artbymonet.net

Will I have to pay to ship a damaged item back to you?

We're really sorry to hear if you received a damaged item. We know how excited you must have been to receive the magical treasure. Please contact customerservice@artbymonet.net with photos of how you received the item so we can assist you.

If we ask you to return the product then we will offer a free return shipping label for all domestic orders. Unfortunately, we do not cover return shipping cost for international orders.