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Shipping Policy

Can I request expedited shipping?

Unfortunately we are not able to offer expedited shipping at this time. All of our items are shipped via USPS or UPS within 3 to 5 business days.  Items made or constructed on-site may take up to two weeks to ship. 

My item was damaged during shipping, what can I do?

Unfortunately on occasion an item may arrive damaged or defective. Please contact customer support at customerservice@artbymonet.net and include a photo of the damaged item so that we can further assist you.

 

What does it mean if my tracking info say my package is in "Pre-Shipment"?

Why is my tracking number not working?