How long does it take to process orders?

We recognize that once you have placed your order, you are eagerly awaiting your magical tools and items. We strive to fill all orders as soon as possible.

Orders generally ship in 3-5 business days but orders with items we make on-site (perfumes, candles, ritual kits, wire wraps, etc.), intuitively chosen items (such as well offerings) and most custom items can take up to 14 business days to ship.  Orders placed during the holidays, from trade shows, from our collectible crystals category or our live sales may take additional time to process as well.

As we source only the highest quality ingredients and specialty items, there is a chance your order might be delayed beyond this.  If this occurs, you will receive a notification regarding the delay and the expected ship date.  On the rare occasion we are backordered on an item we will notify you as soon as possible to help you find a similar product or issue a store credit.

Can I add an item to my existing order?

We are not able to make any changes to your order once it has been placed. Please place a new order for any additional items. 

How do I cancel my order?

All sales are final. If there was a mistake with what you ordered, please contact customerservice@artbymonet.net within 24 hrs so that we can better assist you. 

Will I be notified once my order is ready?

Once you place your order on our website, you will receive an order confirmation by email. When your order ships, you'll also be emailed a shipping notification with a tracking number.

Can I combine my orders to save on shipping?

When possible, we will combine orders into the same package which may save you additional shipping costs while also being environmentally conscious. However, as we strive to ship your items out as soon as possible, orders placed at different times of the day may not be able to be combined if they have already been printed and processed. 

What happens if an item I purchase is backordered?

At times due to the nature of our business, an item you have purchased may not be available and you will be notified that it has been placed on backorder.  You should receive a note in your shipment and we will also contact you via email letting you know your options.

We apologize for any inconvenience this causes but we would be happy to help you find a suitable replacement or offer you a store credit for the backordered item.

If you have not been contacted about a backordered item, please contact customerservice@artbymonet.net.